CRM & Cloud

Issues I faced in CRM & Cloud solutions

Siebel OpenUI

One of the major problem and shortcoming with Siebel CRM was its browser dependence. That is, it was only used to work with IE. Moreover it was using ActiveX technology by Microsoft which is also now going to vanished.
Oracle lunched a major release of Siebel CRM called IP13 [ IP2013] and here for the first time Siebel was made browser independent. That is from IP13 onward now Siebel can be accessed on any modern browsers like Chrome, firefox etc including IE.
Oracle removed ActiveX technology and replaced it with a new custom framework called OpenUI. It is based on Javascript and CSS files. Just like for any modern website development, here now developer's can write javascript code to customize end user functionality like field validation, data manipulation at the browser end etc and can design and formate UI by using by customizing CSS files.
OpenUI enables Siebel CRM to be cloud ready, responsive and mobile friendly. Making UI level customization in Siebel are now as much possible as for with any other website.

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