CRM & Cloud

Issues I faced in CRM & Cloud solutions

Unable to print in IP17

The printing of the current record in Siebel IP17 has been taken off. The Print menu option is there but when it is not working. Here is to reproduce the issue:
1. On an applet go to Menu
2. Click on the Print option
3. the print dialog appears
4. Click on Print button nothing happened
5. Clicking on Print Preview button nothing happened

The Print functionality works perfectly in Siebel 8.1x but it is been taken off in Siebel IP17. I am not sure why this happened and what is the alternative Oracle is thinking to provide but so far this is not available.

As per Oracle, Print option from the Siebel Applet menu should not be selected and instead Browser Print functionality will be used. It is recommended by Oracle to hide Print menu option in the applets by using CSS.

No comments:

Post a Comment